33 questions across products, how to use them, shipping, returns, payment and pre-orders. If your question isn't here, send us a message — we reply within 24 hours, Monday to Friday.
FAQ
Every Glokey formula is peptide-led, pairing a hero active with supporting ingredients chosen to work with it, not against it. Full ingredient lists and concentrations are disclosed on each product page, nothing hidden behind "proprietary blend" labels.
We formulate at concentrations aligned with published clinical research rather than token doses added for the label. Each hero peptide is chosen for a specific, evidenced mechanism, not trend-chasing.
Yes. We formulate with dermatologically-considered actives, free from unnecessary fillers, parabens, and synthetic fragrance where possible. We recommend a patch test 24 hours before first use, especially with sensitive or reactive skin.
Most peptide actives show early improvements in hydration and texture within 2-4 weeks, with more visible changes to firmness and tone around 8-12 weeks of consistent use. Results vary by product and individual skin.
Glokey products are best used within 6-12 months of opening. Store in a cool, dry place away from direct sunlight to protect active ingredient stability.
Yes, Kissy Fit is formulated with active ingredients rather than just occlusive waxes, so it treats and conditions lips rather than just sitting on the surface.
No. Glo Key does not test on animals, and neither do our suppliers.
Most Glokey products layer well together. The one exception: copper peptides (like those in Blue Me Away) shouldn't be used in the same routine as Vitamin C / L-ascorbic acid, as the two can destabilize each other. We recommend copper peptides at night and Vitamin C in the morning, or alternating them on different days.
Cleanse, then apply thinnest to thickest, serums before moisturizer, moisturizer before lip balm. SPF always goes on last during the day.
Start simple: cleanser, one serum, moisturizer. Introduce new actives one at a time, 2-3 times a week, before moving to daily use, this makes it easier to spot what's working (or what's not) for your skin.
Generally yes, but introduce slowly and consider alternating nights rather than layering everything at once. If you're using a prescription-strength active, it's worth checking with your dermatologist.
Product pages specify recommended timing. As a general rule, treatment serums are best at night; hydrating and barrier-support steps work well both morning and night.
Yes, daily SPF is essential, especially when using actives that support skin renewal, as newer skin can be more sun-sensitive.
No, we only offer shipping within Australia.
Australia (Standard): 2–6 business days
Australia (Express): 1–3 business days
Standard shipping is 10$ AUD. Free shipping applies on orders over 150$ AUD.
We currently ship within Australia only, so no customs fees or import duties apply to your order.
Yes, a tracking link is emailed to you as soon as your order ships.
Contact us with your order number and we'll investigate with the carrier and make it right, replacement or refund, depending on the situation.
Major credit/debit cards and PayPal, processed securely through Stripe.
All prices are listed in AUD. International cards are charged in AUD and converted by your bank at checkout.
Contact us as soon as possible, we can amend or cancel orders that haven't yet been packed for shipping.
Yes. All payments are processed through Stripe and PayPal's encrypted checkout, Glokey never stores your card details.
Only one discount code can be applied per order.
Unopened, unused products can be returned within 30 days of delivery for a refund or exchange. Due to the nature of skincare, opened products can only be returned if faulty.
Contact us with photos of the item and we'll arrange a replacement or refund, no return shipping needed for faulty items.
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
Covered for faulty or incorrect items. For change-of-mind returns, return shipping is at the customer's cost.
Yes, let us know in your return request and we'll arrange an exchange where stock allows.
No, guest checkout is available. Creating an account lets you track orders and check out faster next time.
Log in and go to My Account > Order History.
Log in and go to My Account > Account Details to update your information at any time.
Contact us and we'll process the deletion in line with our Privacy Policy.
